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Return Policy

Incorrectly purchased items or return of unwanted items

  1. The customer service team will need to determine if the items you wish to return are still acceptable for return based on the criteria below.
  • All items must be in their original, re-sellable condition / original packaging and unopened, undamaged and unmarked. Exceptions are not allowed.
  • You must be able to provide a copy of your invoice, and you must have originally purchased the item from Aussie Toner.
  • Items must be returned within 3 months of purchase from invoice date. Any items returned after this period will not be accepted. For help determining when an item was purchased, please do not hesitate to contact us.
  • We will provide you with the address details for returning the item once we provide you with the RA number. You will be responsible for the return freight charges for sending us the items. We will reject any items labelled "receiver to pay" by our warehouse team, leaving it up to the courier to handle. You are responsible for returning the items back to us with a valid tracking number or proof of delivery (POD) to ensure the items are safe. Any lost parcel returned without a tracking number is not our responsibility. Therefore, we strongly recommend returning items to us via registered mail.
  • Additionally, please ensure that incorrectly purchased items are packed safely in another box. By doing this, you will prevent any damage to the original packaging during courier handling or sticker labeling.
  • After an RA number has been assigned to you with the instructions and procedures, it is your responsibility to arrange the return of the items within 14 days. Due to the limited validity of the RA number, please arrange for return at your earliest convenience.
  • There will be a 15% restocking fee on all items returned back to Toner City due to an incorrect purchase or an unwanted item. This fee will be deducted from the value of the total approved return. The remaining balance after fee deduction will be issued as a store credit.

    • Faulty items

    For return of any faulty compatible items, please follow the procedure below.

    1. Please contact our customer service team first to discuss the return of the items. To determine how to proceed, we will first assess your situation.
    2. A copy of the test page will be requested for any fault linked to print quality. Please follow the instructions given to you by our customer service team so that we can proceed with the appropriate solution. We will not be able to proceed to appropriate solution if a test page cannot be supplied on request.
    3. Replacement cartridges can be issued once cartridges have been deemed faulty. Alternatively, a credit will be issued upon receipt of the faulty cartridge. Before we can accept cartridges for return, they must be over a certain weight (normally at least 35% full).
    4. If the product has been refilled or tampered with in any way, we will not be able to issue a credit of this return
    5. It is vital for all returning cartridges to be sealed and packaged securely to ensure cartridges do not leak or get lost in transit